Date: Jan 2009
Brisbane Consulting Pty Ltd (ABN 98 123 134 305)(“Brisbane Consulting”) respects your
privacy and is committed to the protection of it.
and what use we make of that information. The policy also explains where and why
your information may be disclosed to third parties, and the security measures used
by Brisbane Consulting to help protect your personal information.
Why and when Brisbane Consulting collects your information
* Personal information you give us
Brisbane Consulting collects the information you give us either online or by email,
post, facsimile, face to face, over the phone or through our reseller channel, including
wholesalers and partners. In most cases, the personal information Brisbane Consulting
will collect from you is the personal information we are required to obtain and
pass on to the relevant registry when you apply to register a domain name with or
transfer a domain name to Brisbane Consulting. This information includes your full
name, mailing address, phone number, email address and where applicable, your facsimile
number. Brisbane Consulting also collects your payment details from you when you
apply to register a domain name, such as your credit card number or bank account
If you purchase a digital certificate through us, we are required by the provider
of those certificates to collect personal information from you to pass back to that
provider. We will also collect your payment details from you such as your credit
card number or bank account details.
* Website information (including cookies)
small message given to your web browser by our web server. The browser stores the
message, and sends the message back to the server each time you request a page from
with us previously (i.e. when you are a “registered user” of our website), and sometimes
to let us know how you found our website. Where the cookies tell us that you are
a registered user, cookies also allow us to automatically link you to your personalised
accounts so that you can easily access any products or services only made available
to our registered users, without your having to provide us with your username and
password on every web page. The cookies allow us only to identify you in our database
if you are a registered user, and to connect you to the relevant products and services
on our website, but not to track the pages you visited on our website.
You always have the option to disable cookies by turning them off in your browser.
However, you should be aware that many of the services available on the Brisbane
Consulting website will not work if you have chosen to do this.
In addition to cookies, Brisbane Consulting servers register the type of web browser
you are using and your IP address when you access our website.
How Brisbane Consulting uses your information
- Brisbane Consulting may use your information to measure your experience of our services
and products and to inform you of new product developments and associated services
that we believe will interest you. If you do not wish to receive email notices or
other communications from Brisbane Consulting regarding additional products and
services, please contact us on 07 3077 6400 and request to opt-out.
- We may use your information in statistical form to analyze your purchasing preferences.
This information is not used to track your individual preferences but rather to
give us a general picture of the products and services our customers prefer. We
might also gather information in statistical form such as the number of visitors
who visit the Brisbane Consulting website on a daily basis. Again this is not used
to track any individual customer’s browsing habits.
- We may use your email communications with Brisbane Consulting to analyze customer
service issues as a way of identifying potential improvements for Brisbane Consulting
products and services. In addition, we may occasionally monitor telephone conversations
with you in order to facilitate staff training and to maintain our high levels of
customer service. We will always inform you prior to any telephone conversation
which is monitored in this way to obtain your prior approval.
- We may use your IP address to contact your Internet Service Provider to let you
know of any problems with payments you have made to us where we believe this is
reasonably necessary to protect against fraud and credit card misuse.
Disclosure of your information to third parties
Any information which you supply to Brisbane Consulting or any of its subsidiary
companies will be shared within the internal company group to facilitate our provision
of products and services to you. Each of our subsidiary companies is committed to
protecting your personal information.
* Third party service provider
On occasion, we may supply your personal information to third parties to perform
services on our behalf, such as the following:
- the distribution of marketing information to you (except where you have chosen to
opt out of receiving this information from us);
- the supply of datacentre storage and maintenance services for our IT systems and
infrastructure (by Australian or overseas providers);
- the supply of credit related services such as credit worthiness, credit provision
and credit rating, or bank related services; or
- the supply of billing and payment services.
Our relationships with such third party service providers are governed by our contracts
with them. Those service providers are required to hold your personal information
If you believe that Brisbane Consulting may hold other personal information about
you which is inaccurate, please contact us by using our web form and we will take
reasonable steps to ensure that it is corrected.
The transfer of information across any media may involve a certain degree of risk,
and the Internet is no different. However, helping you to keep your information
secure is very important to Brisbane Consulting.
In order to protect the security of personal information transmitted to Brisbane
Consulting online, our Web servers support the use of the Secure Socket Layer (SSL)
Protocol where appropriate. Using this protocol, information transferred between
our systems is encrypted.
In addition, in respect of any payment details you send to us, we reveal only the
first six and last three digits of your credit card number on the tax invoice receipt
which we send to you for billing purposes. This is to help keep your credit card
You can also use simple precautions to help protect your security, such as protecting
against the unauthorised use of your username or password or other authentication